In most of my email correspondence, I’m rather polite and somewhat sunny. I wish people a good day, morning, Friday eve and so forth. It’s fluff. Not straight to the point. However, you get a little bit more buy in when you start off with warmer pleasantries than with something akin to “dear so and so here’s my issue.” I find it works.
Now, there was a debate the other day as to whether when you end a correspondence with “thanks in advance” you are being passive aggressive or narcissistic? I don’t see the point of the debate as it can be meant to be and received as both. It can also be so much more. It could be a sincere thank you for taking up someone’s time with nuissance bits.
In the last few weeks, I have actually ended an email with such a thank you. I rarely ever use that phrase because it does seem a bit passive aggressive. However, I found myself forced to use such an ending as I literally had tried all other ways of getting my much needed information. I kept hitting one road block after another. And, in doing so I actually got answers. Go figure.
In business, and in life overall, you do need to try any combination of words and behaviors to get a desired positive outcome. With that said, the few other times I have used such a phrase I have used it when annoyed and when I really wanted to say “thanks in advance for not being a …” – pick your negative adjective.