I am in the healthcare field. Have been for a while now. I understand how clinic workflows run or are supposed to. I understand what quality care is to entail. I understand the finances. I understand productivity and provider concerns. I get it. I breathe it.
As a patient myself, I am fairly well-informed and empowered. I often don’t even tell a new doctor my own doctor title and role. I like to be a little hush hush about it and see what I can learn. Either way, I am fairly empowered.
This past week, however, I went through a most disempowering and excruciatingly frustrating medical visit. I won’t go into the details. The overall situation was this. The doctor – a new one for me- told me my pain was not valid nor of his concern as it was probably not due to anything in which he has expertise. Which, I can unequivocally tell you is untrue. He just took down three notes and was dismissive of me, my concerns, and of my pain. And, just stared at me with no compassion whatsoever. None.
I asked him what I should do about the pain and told me that there is always the emergency room if I really am in pain. I was flabbergasted. Just flabbergasted. Here is a quick detail. This exact pain is something I have had before and ended up having emergency surgery due to something bursting internally. That’s all I will say. I know my body. I feel the pain. I’ve been here before.
He wished me luck. To which I wished his patients luck as I told him and his surrounding team that he was the worst doctor I’ve ever seen. I also told them there better not be a bill for a co-pay.
I have not written a consumer letter complaint in years. This week, I will be writing such a letter and letting them know that they must do better. I’m empowered and can advocate for myself and find another provider. But what about others who may not be so empowered? During these trying times we should all do better. Period.